Information on the regulatory framework associated with our service to provide guidance and process complaints regarding claims filed with electric service or natural gas companies.

• Administrative Procedure for Complaints Filed by Users of Public Services for Electricity and Natural Gas, approved by Directing Council Ruling, Law N° 29060.
• La won General Administrative Procedures, Law Nº 27444.
• Regulation for Osinergmin’s Bodies for Dispute Resolution, Directing Council Ruling Nº 044-2018/CD and its amendments.